Frequently Asked Questions

How can I contact Myseralix?

Email service@myseralix.com with your question. Please include your order number for order-related inquiries.

When will my order ship?

Orders are generally processed on business days. Processing may take approximately 7–15 business days, and during busy periods or for batch-arranged items it may take up to 15–20 business days. See our Shipping Information for details.

When will I receive my order?

Once dispatched, delivery is typically estimated at 10–15 business days. Actual timing varies by destination, carrier, and customs. These are estimates, not guaranteed delivery dates.

How do I track my order?

When tracking becomes available, we will send it to the email address used at checkout. Carrier updates can take 24–48 hours to appear.

Can I change or cancel an order?

Contact us as soon as possible. We can cancel and refund an order before it has entered production or shipped. Once it has shipped, a cancellation may no longer be possible.

How do returns work?

Contact us within 14 days of receiving your order to request a return. Items should be unused and in their original packaging. Please read our Return Policy before sending anything back.

Will I pay customs charges?

Import duties or taxes may be assessed by your local authority and are generally the recipient's responsibility unless otherwise stated at checkout.